Frequently asked questions

Our current manufacturing time until shipping is about 6-8 weeks. 

We kindly ask you to refrain from inquiring about the processing status. We prefer to use our free time to produce your order instead of answering questions that arise by carefully reading the item descriptions.

Please see points 1 and 2. In addition, Deutsche Post / DHL and Hermes does not offer any express deliveries abroad for us due to the current unrest and the still existing corona restrictions.

As soon as your item has been scanned by Deutsche Post / DHL or Hermes you can track your item. Please note that this may take a few days.

Shipped items are impossible to cancel as they are on their way to you. Please keep in mind that we are senders who cannot influence the speed of the shipping companies. 

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You can see how long it will take for your order to arrive for each item/order on Etsy. You can find this information under the menu item “Shipping and Returns Policies” there.

If you place your order into our webshop just drop a small message and we'll have a specific look for your country.

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Almost all of our products are made from thermoplastics (Worbla) and aluminium ornaments.

Yes you can. The eyes are superficially obscured by ornaments through which you can see and safely move around your surroundings.

You are welcome to visit our "Faster Shipping" department. If we can, we offer you the possibility to book "Speed ​​Up my Order" at the Custom Order shop category.

If it's not online we don't have the possibility to speed something up.

Once your order has been shipped, you will automatically receive an email notification from Etsy or us (depending on where you placed your order with us).

Do not worry; your item is on its way to you. From the national border, the delivery companies in your country (e.g. USPS, Royal Mail etc) take care of the delivery and further scans for your tracking. There are no tracking updates on the plane, overseas or at customs. Give it all the time it needs. You are also welcome to check the international page for tracking: https://parcelsapp.com/ or use your local postal service tracking info.

If you need your order by a certain date, you must contact us beforehand! Cancellations can generally only be accepted free of charge up to 48 hours after placing your order. After that, we already order the required materials and assign the orders to the appropriate designer in the team. So we already incur costs (purchase of materials, customs duties for imports, etc.) and workload. After the 48 hours have expired, we will charge a cancellation fee of €18 for the work and time involved (accounting and record keeping).

Always keep the products away from direct sunlight, freezing and hot temperatures and water when storing and using.

Please keep in mind that our items are fashion items and not made for daily private use.

Mostly they get used in photo- and videoshoots.
You can clean the product with a damp cloth ( no cleaning products), but do not rub as it can take the paint off.

See point 1 for our manufacturing time. If you order an item marked as "DP" (direct dispatch) it will get shipped within 3 - 5 working days.